Job Title: ServiceNow Developer
Experience: 2 – 3 Years
Employment Type: Full-time

Location: On-site

About the Role

We are looking for a ServiceNow Developer with 2 – 3 years of hands-on experience to develop, customize, and support applications on the ServiceNow platform. The ideal candidate should have a good understanding of ITSM processes, platform development, and automation while working closely with business and technical teams.

Key Responsibilities

• Configure and customize ServiceNow applications, primarily ITSM modules.
• Develop Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, and ACLs.
• Create workflows and automations using Flow Designer and Workflow.
• Build and maintain Service Catalog items and request workflows.
• Develop integrations using REST and SOAP APIs.
• Troubleshoot and resolve platform issues, bugs, and performance problems.
• Manage deployments using Update Sets and follow release best practices.
• Support CMDB configuration and maintain platform data integrity.
• Lead solution demonstrations, sprint demos, and user walkthroughs for stakeholders, showcasing developed features and gathering feedback.
• Document technical solutions and follow ServiceNow development standards.

Required Qualifications

• 2 – 3 years of hands-on ServiceNow development experience.
• Strong knowledge of ServiceNow platform configuration and customization.
• Proficiency in JavaScript, Glide APIs, and GlideRecord.
• Experience with Business Rules, Client Scripts, Script Includes, UI Policies, and ACLs.
• Experience with Flow Designer and/or Workflow.
• Good understanding of ITSM processes (Incident, Problem, Change, and Request).
• Experience with Service Catalog development.
• Knowledge of REST/SOAP integrations and Update Sets.
• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).