Salesforce Functional Consultant
Job Description:
Job Summary:
- Responsible for performing design and development on one or more Project areas like Functional (Configuration/Scripting), Integration with other Application, Data Migration or Data Conversion etc
- Responsible for providing effort estimation of design and development tasks. CRM Developer/ Software Developer contributes in documentation of Technical Design. Developer must be well versed with Development Standards
- Responsible for exploring new technologies coming in CRM space for existing application(s) as well as new application(s) and plan training on them with CRM Manager/CRM Practice Manager based on Company's strategic objectives
- Strong SQL experience (can write stored procedures, functions, views and tables. Good with troubleshooting SQL performance issues)
- Work with a team of software developers to deliver products on time
- Working understanding of Agile software engineering processes and methodologies
- Interfacing with Business Analysts to effectively implement business requirements into technology enhancements and new features to improve the platform
- Experience with web based applications is preferred
Key Responsibilities:
- Gather and analyze business requirements from stakeholders
- Translate business needs into Salesforce solutions
- Configure Salesforce objects, fields, flows, validation rules, reports, and dashboards.
- Deep understanding Apex, LWC, and Integration.
- Work closely with technical teams for customizations and integrations
- Conduct UAT sessions and provide end-user training/support
- Prepare functional documentation and solution design documents
- Support Salesforce enhancements and ongoing projects
Required Skills:
- 3 to 5 years of experience required.
- Strong understanding of Salesforce Sales Cloud and Service Cloud
- Experience with Flows, Process Automation, Reports & Dashboards
- Knowledge of CRM processes and business analysis
- Excellent communication and stakeholder management skills
- Salesforce certifications will be a plus
Preferred Qualifications:
- Experience working in Agile environments
- Ability to manage multiple projects and priorities
- Strong analytical and problem-solving skills